So, you’re looking at RVs or gear and wondering, is Camping World legit? It’s a smart question to ask before making a big purchase. As a long-time camper and blogger, I’ve had my share of experiences with them, both in-store and online. Let’s break down what you can really expect.
Camping World is one of the biggest names in the RV and outdoor industry. They sell everything from massive motorhomes to tiny tent stakes. But with such a huge presence comes a mix of reviews. Some customers love them, while others have had frustrating experiences. This article will give you the honest, detailed look you need to decide if they’re the right retailer for you.
We’ll cover their product range, pricing, services, and the all-important customer service reputation. By the end, you’ll have a clear picture to make an informed choice for your next adventure.
Is Camping World Legit
Absolutely, Camping World is a legitimate corporation. They are not a scam. Founded in 1966, they are a publicly traded company with hundreds of locations across the United States. They sell real products, from real brands, and operate physical stores you can visit. The question isn’t about legitimacy in the traditional sense—it’s about whether their business practices, prices, and customer service meet your personal standards as a camper or RVer.
Think of it this way: they are the big-box store of the RV world. This comes with certain advantages and some common drawbacks you should be aware of before you shop.
What They Offer:
* New and Used RV Sales
* A Massive Selection of RV Parts and Accessories
* Camping and Outdoor Gear
* RV Service and Repair Centers
* RV Inspections and Detail Services
* The “Good Sam” Membership Program
Breaking Down the Camping World Experience
To truly answer “is Camping World legit” for you, we need to look at each part of their business separately. Your experience buying a $500,000 motorhome will be vastly different from buying a $50 camping chair.
The RV Buying Process: Pros and Cons
Buying an RV is likely the biggest interaction you’ll have with them. Here’s what you should know.
The Potential Advantages:
* Large Inventory: You can see many different makes and models in one place, which is great for comparison.
* Financing Options: They have dedicated finance departments that can help secure loans for a wide range of credit scores.
* Trade-Ins: They readily accept trade-ins, which can simplify the process of upgrading.
* Service Network: If you buy from them, you have access to their nationwide service centers, which can be convenient for warranty work.
The Common Complaints:
* High-Pressure Sales: Many customers report feeling pressured by sales staff, especially towards the end of the month.
* Pricing and Fees: The advertised price often doesn’t include a long list of additional fees (preparation, delivery, documentation). Always, always get an “out-the-door” price in writing.
* Used RV Condition: Some buyers of used RVs have reported receiving units that needed immediate, significant repairs that weren’t disclosed.
* Negotiation: While negotiation is possible, it can be a lengthy and stressful process compared to some smaller, family-owned lots.
My Advice: If you’re buying an RV from Camping World, get an independent inspection before you sign anything. Do not rely solely on their inspection report. It’s worth the $300-$500 for peace of mind.
Parts, Accessories, and Gear: Is it a Good Deal?
This is where many casual campers will interact with Camping World. Their stores and website are packed with everything you could think of.
The Good:
* Selection: It’s hard to beat. If you need a specific RV faucet or a rare connector, they probably have it.
* Convenience: For RVers on the road, having a known chain with predictable stock can be a lifesaver.
* Sales: They frequently run sales, especially around major holidays. Their “Good Sam” members get additional discounts.
The Not-So-Good:
* Everyday Prices: When not on sale, their everyday prices on common camping gear (chairs, stoves, etc.) are often higher than at big-box retailers like Dicks Sporting Goods or even Amazon.
* Brand Mix: They carry good national brands, but also a lot of house-brand items. The quality of these can be hit or miss.
* Online vs. Store Inventory: Their website sometimes shows items in stock at your local store when they aren’t. It’s best to call ahead for a specific item.
The Good Sam Membership: Worth It?
Camping World owns the Good Sam Club. This membership is heavily promoted in stores and online. Let’s see if it’s valuable for you.
Membership Perks Include:
1. Discounts on fuel at Pilot/Flying J truck stops.
2. Discounts on camping at Good Sam-affiliated parks.
3. 10-25% off parts, accessories, and service at Camping World.
4. Subscription to a magazine and roadside assistance options.
Is it Worth the Cost?
It depends entirely on your lifestyle. If you’re a full-time RVer who uses truck stops frequently and shops at Camping World a lot, the savings can easily cover the annual fee. For the weekend camper who buys a few items a year, the math rarely works out. Calculate your expected savings before signing up at the checkout counter.
Camping World’s Service and Repair Departments
This is arguably the most controversial area. Online reviews for service departments are very mixed.
What They Do Well:
* Scale: They can handle big jobs and have techs trained on many different RV systems.
* Warranty Work: If you bought your RV from them, scheduling warranty work is straightforward.
* Multiple Locations: If you have a problem on the road, you can often find another location to help.
Where Problems Arise:
* Long Wait Times: Scheduling an appointment can take weeks or even months, especially in peak season.
* Communication Issues: Customers often complain about a lack of updates on their RV’s status.
* Cost: Labor rates are at the higher end of the market.
* Quality Control: Some customers report work that was incomplete or had to be redone.
Tip: Always get a detailed written estimate before authorizing any work. Be very clear about what you want done and ask for updates proactively.
How to Shop Smart at Camping World
If you decide to use Camping World, here’s how to get the best experience and avoid common pitfalls.
1. Do Your Research First: Know the make, model, and fair market value of any RV you’re looking at. For gear, know the model number and price at other retailers.
2. Price Match: They often have a price match guarantee for identical in-stock items from major competitors. Don’t be afraid to ask.
3. Review All Documents Carefully: Read every line of a sales or service contract. Ask questions about any fee you don’t understand.
4. Use Their Return Policy: They generally have a good return policy on parts and gear (non-special order). Keep your receipt and don’t be shy about returning something that doesn’t work.
5. Consider Open-Box Items: Their stores sometimes have great deals on open-box or returned items that are perfectly functional.
6. Be Prepared to Walk Away: This is the most important rule, especially for RV sales. If the deal doesn’t feel right, or the pressure is to high, just leave. There are other RVs and other dealers.
Real Customer Reviews: The Consistent Themes
Looking at hundreds of reviews, certain patterns emerge that paint a clearer picture.
Positive reviews often mention:
* A specific salesperson or service advisor who was exceptionally helpful.
* Satisfaction with the quality of a new RV purchase.
* Appreciation for having a hard-to-find part in stock.
* Good experiences with the RV detailing or inspection services.
Negative reviews consistently cite:
* Extreme frustration with service department delays and communication.
* Feeling misled about final pricing or the condition of a used RV.
* Challenges getting warranty claims honored without a fight.
* Poor follow-up after a sale is complete.
Alternatives to Camping World
It’s always good to know your options. Here are some legitimate alternatives.
For RV Sales:
* Local, Family-Owned Dealers: Often provide a more personalized, less pressured experience.
* RV Trader (Private Sales): Can offer better prices but requires more due diligence on your part.
For Parts and Gear:
* Amazon: For common items, often cheaper and faster.
* Etrailer.com: A fantastic online resource with excellent customer service and tutorial videos.
* Local RV Specialty Shops: Support small business and get expert advice.
* REI: For high-quality camping and hiking gear (not RV parts).
Final Verdict: So, Should You Use Camping World?
Camping World is a legitimate business that fills a specific need in the market. They are best approached as a knowledgeable consumer.
They might be a good fit for you if:
* You value the convenience of a one-stop-shop for RV and camping needs.
* You are a confident negotiator doing your homework before buying an RV.
* You need a specific RV part quickly and can verify it’s in stock.
* You can take advantage of the Good Sam benefits as a frequent RVer.
You might want to look elsewhere if:
* You dislike high-pressure sales environments.
* You expect consistently top-tier, communicative customer service, especially in repairs.
* You are on a very tight budget for gear and need the absolute lowest price.
* You’re a first-time RV buyer who might need more hand-holding.
In the end, “is Camping World legit” is answered with a yes, but with caveats. They are a tool in your camping toolkit. Use them for their strengths—selection and convenience—but protect yourself by being an informed, cautious, and prepared shopper. Your perfect camping trip starts with smart planning, and that includes where you buy your equipment. Now get out there and enjoy the fresh air.
FAQ: Your Camping World Questions Answered
Q: Is Camping World a reputable company?
A: Yes, they are a reputable, long-standing corporation in the sense that they are a real business. However, their reputation for customer service, especially in sales and repairs, is mixed and should be considered carefully.
Q: Does Camping World have good prices?
A: It depends. Their everyday prices on camping gear are often higher. Their RV prices are competitive but require negotiation. Their best value is found during sales or on clearance items.
Q: What is the return policy at Camping World?
A: For most parts and accessories, returns are accepted within 30 days with a receipt. For RVs, sales are typically final, though there may be a short period for undisclosed defect returns—this varies and must be confirmed in your contract.
Q: Are Camping World’s service centers reliable?
A: Experiences vary widely by location. Some have skilled techs and good management, while others suffer from long delays and communication problems. Always check recent, local reviews for the specific center you plan to use and get everything in writing.